Frequently Asked Questions
Everything you need to know about our premium boards and apparel.
What is the warranty policy on Arbor skateboards and snowboards?
We offer a 3-year limited warranty on snowboards and a 1-year limited warranty on skateboards against manufacturer defects. Please retain your proof of purchase to initiate a claim.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for those who need their gear sooner.
What is your return policy for unused gear?
You may return any unused, unmounted items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are Arbor products sustainably sourced?
Yes, sustainability is at our core. We use sustainably sourced wood and bamboo powerplys, bio-resins, and recycled materials whenever possible to minimize our environmental footprint.
How do I choose the right snowboard size?
Snowboard sizing depends on your weight, boot size, and riding style. Please refer to the specific size chart located on each product page for detailed recommendations.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.