Returns & Exchanges
At Arbor Collective, we stand behind the quality of our craftsmanship and want you to be fully satisfied with your gear. If your purchase isn't the perfect fit for your lifestyle, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and packing slip, ensuring all original tags and packaging are included.
Pack and Ship
Securely pack your items in the original shipping box or similar protective packaging and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our warehouse inspects the returned gear, we will process your refund to the original payment method or issue store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing